Reiki Treatment Terms and Conditions

It is your responsibility to make yourself aware of the Terms & Conditions prior to booking an appointment.

If you have any medical condition or concerns regarding your treatment please contact me in order to discuss this prior to your visit. 

When booking a treatment, clients accept that Reiki is a complementary therapy and that they should consult a medical doctor for any known or suspected medical issues. I do not recommend discontinuing any medication or stopping any course of medical treatment. Such decisions should be made in consultation with a qualified medical doctor or relevant medical expert.

I reserve the right to refuse treatment or discontinue treatment of clients for any reason at any time at my discretion. 

I do not have a waiting area so clients are not permitted to bring children with them, with the exception of babies under 12 months who will be kept with the client during the treatment.

The client accepts full responsibility for their baby throughout the treatment and understands that their treatment may be disturbed if their baby does not settle.


If you are under 18 and would like to receive Reiki Treatment you must be accompanied by a parent/adult.

Fees and Special Offers

Fees are displayed on the booking system but from time to time I offer discounts and special offers.

The price for your treatment will be confirmed on your appointment booking form.

Consultation and Confidentiality

Client records will be kept in the form of a written client consultation form.  Electronic records are restricted to name, address, telephone and email address.  No client details will be passed on to third party organisations without the specific written request of the client, unless required to do so by law or in order to resolve payment disputes.


Full payment of the Reiki Treatment is required before the treatment commences either by cash or Pay Pal which incurs a transaction fee of £1.50. Payment by Bacs is accepted please ask for details.

Cancellations policy

I require a minimum of 24 hours notice to cancel or change an appointment.  If the appointment is cancelled by the client with less than 24 hours notice, the client will be charged for the full amount of the booked treatment.

Where an email, answer phone message, or any other notification to inform me that an appointment is to be cancelled has been left, it is the Clients responsibility to confirm that I have received this information.

Late Show/No Show

Please be aware that I need to be informed if you going to be arriving late. Late arrival for an appointment may lead to a shorter treatment, or loss of appointment slot, with the full appointment fee will be payable by the client.

I cannot keep your appointment for any longer than 15 minutes if you are late. Your appointment will be cancelled and you will be responsible for the full amount of the booked treatment.

In the event of a No Show you will be responsible for the full amount of the booked treatment.

Customer Code of Conduct

I only offer professional Reiki services. If during a treatment any inappropriate or lewd conduct is suspected, I will stop giving the treatment and the client will be requested to leave.

Full payment will be due for the treatment and no refunds will be made.


As Reiki is energy work it clears the energetic system of unwanted trauma, it balance emotions and encourage the body to heal and balance itself.  You may go through a detoxifying process after a treatment with me for up to 3 days.  

Within this cleansing period you may or may not experience some minor symptoms such as tummy rumbles, slight upset tummy, slight headache, a running nose and slight cold symptoms or more perspiration than usual. You may have a desire to rest and/or sleep.  


Despite these minor symptoms you should feel well and they should be regarded as positive reactions showing that the body is healing itself and should be supported rather than stopped and not suppressed with medications so that these toxins can leave the body in their own way.  


Generally clients leave the sessions feeling more relaxed, calm and refreshed, with improved sleep and sense of overall well being.


After your treatment please drink plenty of water and try to relax.  It is advisable to avoid the consumption of alcohol and other toxins.  


If you have any worries or concerns then please contact me.



Change of Terms & Conditions

Reiki at Petals on the Moon ( reserves the right to change the content of Terms and Conditions without notice.


September 2019